1. Scope & who we are
V3stay is a family-run hospitality brand curating heritage villas and experiences in India. This policy explains how we collect, use, disclose and protect personal information when you browse our site, make an enquiry (including via WhatsApp), or complete a booking.
This page is for transparency and convenience. It isn’t legal advice. Some terms (for example, payments and booking engines) are provided by trusted partners who maintain their own privacy notices.
2. Information we collect
Information you provide
- Contact & enquiry details (name, email, phone/WhatsApp, preferred destination, dates, group size, special requests).
- Booking details (guest names, billing details, ID info if required by local law).
- Communications with us (WhatsApp, email, forms, phone notes).
Information collected automatically
- Device & usage data (IP address, pages viewed, timestamps, basic analytics).
- Cookie & pixel data to keep sessions secure and measure site performance. See Cookie Policy.
Payment card details are processed by our payment partners (e.g., Razorpay/Stripe) and are not stored on V3stay servers.
3. How we use information
- To respond to enquiries, propose suitable villas for 14–20 guests, and manage reservations.
- To send confirmations, reminders, invoices/receipts, and essential stay updates.
- To arrange experiences (chef, activities) and coordinate with our on-site caretakers.
- To improve our website, service quality and safety.
- With your consent, to send offers or updates—you can opt out anytime.
- To comply with legal or tax obligations and prevent misuse or fraud.
4. Legal bases
Depending on context, we rely on one or more of the following:
- Contract: to provide enquiry responses, quotes and bookings you request.
- Consent: for optional marketing and some analytics/cookies.
- Legitimate interests: to ensure site security, quality control and customer support.
- Legal obligation: for tax, accounting or guest-registration rules where applicable.
6. Retention
- Enquiries: typically up to 24 months for service history and follow-ups.
- Bookings & invoices: up to 7 years to meet accounting and legal obligations.
- Marketing consent records: until you opt out or the list is refreshed.
We keep data longer only if required by law or to resolve disputes.
7. Security
We use administrative, technical and physical safeguards such as role-based access, HTTPS/TLS, tokenized payments and staff SOPs. No method is 100% secure; we continuously improve and act swiftly if we become aware of an issue.
8. Your rights
Subject to applicable law, you may have rights to:
- Access a copy of your data and learn how it’s used.
- Correct, update or delete certain data.
- Withdraw consent (e.g., marketing) without affecting prior lawful use.
- Object to or restrict certain processing, or request portability.
- Lodge a complaint with a data protection authority.
To exercise these rights, see Contact below. We’ll verify your request to protect your data.
10. Children’s privacy
V3stay is intended for adults (18+). We do not knowingly collect data from children without appropriate consent/authorization required by law.
11. International transfers
Our partners and servers may operate across countries. When data moves internationally, we apply safeguards such as contractual protections and secure transfer tools to keep your information safe and lawful.
12. Changes to this policy
We may update this notice as our services or regulations evolve. We’ll revise the “Last updated” date and, when appropriate, provide additional notice.
13. Contact & grievance
V3stay – Privacy Office
Candolim, North Goa, India
Email: [email protected]
WhatsApp: +91 80109 16932
Phone (urgent in-house): +91 92846 97330
Complaints & escalation
If you have concerns about how we handle your data, contact our Privacy/Grievance Officer at [email protected]. We aim to respond within 15 working days.
For booking terms, cancellations and responsibilities, please see our Terms & Conditions.
